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Rave Reviews

We will all grow from what we learned.

Supervisor, Surgical Assoc.


Your training has made a lasting impression.

VP, Sea Launch/Boeing


Provides great tools to not just satisfy but to delight customers.

VP, Atmos Energy


The concept of Customer Experience Owners is powerful.

President, HRworks


It was outstanding!

Manager, IBM


All employees will go through the mandatory CEO Training Sessions.

President, Avantair

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More Rave Reviews

I am better because of your seminar.

Participant, Surgical assistant


By far the best Customer Service training I’ve attended.

Participant, American EuroCopter


One of the most important things we are doing to prepare for deregulation.

Analyst, Progress Energy


People are acting on what they heard and learned.

Manager, AmeriGas


The response and improvement in our people has been outstanding.

Manager, Saint-Gobain Plastics

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Customer Service & Management Training

 

Customer Focus specializes in developing world-class standards in service, quality, and cost-control. We provide third-generation learning and performance improvement programs that improve customer loyalty and business results.


Creating CEOs: Customer Experience Owners

Our flagship customer service training program is Creating CEOs: Customer Experience Owners™. The unique core competency in CEOs is Customer Experience Ownership™. Your employees learn to:

  • take ownership of each customer's experienceCreating CEOs
  • show responsiveness and concern
  • address all needs and concerns
  • resolve complaints
  • give GEMs that Go the Extra Mile

CLICK HERE for samples and brochure of CEO

 

Healthcare Skill Clinics

Our healthcare Skill Clinics enable healthcare providers to improve healthcare satisfaction, quality, and cost-reductions:

  • Choose from over sixteen 40-minute Skill Clinicspv_logo_horz_with_nosub_color_v2
  • Healthcare professional attend clinics on-the-job
  • Local Leaders conduct Skill Clinics
  • For all healthcare staff and caregivers
  • Costs as low as $2 per Skill Clinic

 

Use the Skill Clinics to improve:
  • Patient satisfaction scores
  • Healthcare safety and quality
  • Loyalty, repeat visits, referrals
  • Coordination & teamwork
  • Productivity and cost-savings
  • Staff & physician satisfaction
  • Risk and lawsuit reduction.

 

CLICK HERE for list of Skill Clinics

 

Save Costs
  • Healthcare professionals take little or no time off the job
  • No travel costs
  • Save costly facilitator and consultant fees
  • Choose and customize Clinics for each team
  • As low as $2 per Skill Clinic
  • Licenses provide unlimited use

 

Each Skill Clinic includes:
  • Real healthcare situations and best practices
  • Detailed skill steps and examples
  • Each HCP scripts and practices own words
  • Intensive skill practices and feedback
  • On-the-job skill application assignments
  • 30-minute application follow-up meetings
  • Manager monitoring, coaching, and reinforcement

 

CLICK HERE for list of Skill Clinics

 

Managing Accountable Performance 

Managing Accountable Performance (MAP) uniquely establishes and implements high behavior standards and performance goals in service, quality, and cost control. The MAP includes sample standards checklists and performance goals. The MAP is both a performance management program and a coaching skills program. The MAP supports the implementation of all Customer Focus programs or it can be used as a stand-alone performance management and coaching program based on establishing employee accountability.

Brochure for Managing Accountable Performancemap_logo_blk-01

 

 

Patient satisfaction / Healthcare quality improvement / Healthcare management / Patient safety / Electronic medical records / Healthcare reform

 
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