Service Sells! is a facilitator-led, on-site selling skills training program that enables inbound or face-to-face service persons to up-sell and cross-sell while increasing customer loyalty.

Unique advantages of Service Sells! sales training for customer service 

• Makes selling a natural part of every service process.

• Replaces aversion to selling with an eagerness to offer more.

• Self-customizing so service persons practice selling their products.

• Supports values and skills in the Creating CEOs program.

• Stops loss of customers to those who can sell.

• Prevents bad selling, which is worse than bad service.

Applications of customer sales service training program  

• Upsell and cross-sell to existing customers.

• Permanently imbed selling into the service process.

• Provide a platform to introduce new products.

• Provide customer service training for sales.

• Transform Customer Service a revenue center.

• Use in conjunction with or as follow-up to Creating CEOs program.

Sample Core Concept

Old school service selling is gone. Pushing "fries with that order" or the latest "special" only frustrates customers. Instead, Service Sells! provides the skills and values to create Complete Solutions that build business and loyalty.

Training populations

• Inbound Call Centers and Service Centers.

• All face-to-face service persons.

• Customer service training for sales people.

• Internal customer service.

With Service Sells! sales training for customer service, employees learn to

• Transition to selling in every interaction.

• Build customer desire to seek add-on solutions.

• Uncover hidden, unspoken needs.

• Sell upgrades, replacements, add-ons, extensions.

• Provide compelling benefits and closes.

• Maintain rapport and trust.

Customer sales service training - Implementation

• Ready to implement using your products.

• One or two days.

• Full-day, half-day, or two-hour sessions.

• Class size from 4 to 24.

• Deliver using your trainers or ours.

• Easy train-the-trainer with high-quality, detailed trainer materials.

• Optional online materials for blended customer service elearning training.