Customer service management training

The SAGE Coach^TM is a facilitator-led, on-site, customer service management training program that enables all service managers to inspire and empower their employees to be CEOs: Customer Experience Owners. 

Unique advantages of The SAGE Coach customer service management training:

• Third generation customer service management training that builds customer loyalty by creating memorable customer experiences.

• The SAGE Coach customer service management training enables managers to certify and empower their employees as CEOs (Customer Experience Owners).

• Combines many customer service management tools, including vision, goals, empowering, coaching, meetings, and training in one program.

The SAGE Coach – Customer service management service training applications:

• As required customer service management training.

• Provide call center supervisor training.

• Enhance effectiveness of Creating CEOs program.

• Implement customer focus culture change.

• Transition from CRM to CEM: Customer Experience Management.

• Customer management service training.

Customer Service management training populations:

• All customer service managers.

• Call center supervisor training.

• Field technicians, salespeople, and other professionals.

• All managers.

With customer service management training, managers learn to:

• Empower and inspire employees to be CEOs.

• Communicate vision, goals, and desired behaviors.

• Establish mutual respect and responsibility.

• Coach on-the-spot and in formal sessions.

• Conduct consistent behavioral observations.

• Provide behavioral feedback and reinforcement.

With advanced customer service manager training:

• Build high self-expectations and confidence.

• Foster self-feedback and self-correction.

• Orient with vision and purpose, and then let go.

• Encourage ownership and reduce escalations.

• Conduct skill practice individually and in teams.

• Facilitate sales and service meetings.

Follow-up and Reinforcement included:

• 8 Behavior Observation and Monitoring Forms.

• 35 Sales and Service Improvement Tools.

• Techniques to locate and hire high performers.

• Methods to build teams and internal customer focus.

• 8 on-the-job mini-training sessions.

Customer service management training - implementation:

• One or two days.

• Full-day, half-day, or two-hour sessions.

• Class size from 4 to 24.

• Deliver using your trainers or ours.

• Easy train-the-trainer with high-quality, detailed trainer materials.

• Optional online materials for blended customer service elearning training.