|
Customer Service Training | Customer Service Training Programs | Customer Focus |
|
How has one customer service training program that creates CEOs – Customer Experience Owners – been used by:
- Federal Express to transition from CRM to CEM (Customer Experience Management)?
- Avantair Jets to turn pilots into CEOs who serve VIPs?
- Progress Energy to prepare thousands for deregulation?
- Edward Jones to provide a nationwide customer focus?
- IBM.com to give customer GEMs™ that Go the Extra Mile?
- HRworks to model “an intense focus on values” to client companies?
- The City of LA to launch 311 phone service and redefine public service?
- BMW to measurably boost its already top rated service measures?
And why after that same customer service training program that creates CEOs would presidents, managers, and participants say:
- They are believers. They’ve seen the benefit of GEMs.
- I have witnessed plenty of them truly delighting customers.
- CEO training is mandatory for every employee.
- I didn’t think I needed training. I was wrong.
- It changed my idea of customer service.
- The concept of CEO is powerful.
- No other customer service training compares. This is over the top.
Is your customer service training out-of-date?
See why the best companies use Customer Focus third generation Creating CEOs customer service training program.
Creating CEOs™: Customer Experience Owners™
See why turning your employees into CEOs (Customer Experience Owners) effectively creates a customer focus culture and builds customer loyalty.
Why our rave reviews get you rave reviews
If your customer service training programs aren’t getting rave reviews, it’s likely your customer service isn’t either. Let Customer Focus show you how to get rave reviews for both.
|
