The Patient’s VOICE and healthcare quality improvement
The Patient’s VOICE workshop can be implemented as a stand-alone healthcare quality improvement program or to support an existing quality improvement program for healthcare.
The Patient's VOICE program includes a complete healthcare improvement system with the following components:
database of hundreds of healthcare best practices
toolkit of hundreds of healthcare quality improvement tools
healthcare interaction and communication standards
healthcare management tools and processes
the GEMs Reward Program to reinforce healthcare improvements
To optimize the use of these healthcare improvement resources, The Patient’s VOICE Change System includes procedures and support materials for local VOICE Team Meetings in which healthcare work-teams identify healthcare process improvements and implement quality improvements in healthcare.
Overall healthcare performance improvement in The Patient’s VOICE program is achieved by:
healthcare communication skills learned in The Patient’s VOICE workshop
healthcare interaction standards and service standards integrated in the healthcare management system
ongoing local VOICE Team Meetings that identify and implement continuous improvements in healthcare
work tools and checklists used to identify soucres of healthcare mistakes and opportunities to make quality improvements in healthcare
improved teamwork to coordinate healthcare services, avoid healthcare and medication mistakes, and implement smoother patient hand-offs and transitions
For free healthcare quality improvement tools and checklists CLICK HERE.
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