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I am better because of your seminar.

Participant, Surgical assistant


By far the best Customer Service training I’ve attended.

Participant, American EuroCopter


One of the most important things we are doing to prepare for deregulation.

Analyst, Progress Energy


People are acting on what they heard and learned.

Manager, AmeriGas


The response and improvement in our people has been outstanding.

Manager, Saint-Gobain Plastics

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The Patient’s VOICE: Healthcare safety and patient safety

The Patient’s VOICE workshop and healthcare improvement system directly addresses the goals of healthcare safety and patient safety including reducing malpractice lawsuits.

Specifically, The Patient's VOICE workshop helps reduce medical lawsuits and healthcare litigation in these ways:
  • The collaborations skills in The Patient’s VOICE workshop improves healthcare teamwork and coordination to avoid healthcare errors and mistakes.
  • The workshop collaboration skills improve patient education and motivation to follow healthcare advice and prescriptions.
  • The workshop skill called, Raising Your Concerns, which comes from airline safety training, is used to identify and communicate potential healthcare errors before they occur. 
  • In ongoing VOICE Team Meetings held after the VOICE workshop, healthcare professionals identify healthcare quality improvements that lead to improved health care safety.
  • In addition, The Patient’s VOICE health care improvement process includes dozens of tools and best practices such as:

  • 8 high-gain ways to reduce medical errors
  • 9 ways to help patients prevent medication mix-ups 
  • 8 simple staff actions that reduce healthcare mistakes 
  • 8 ways to improve teamwork across departments to reduce medical errors 
  • Reduce medical errors with a 6-step patient hand-off process
  • 6 hospital technical systems that reduce healthcare mistakes and improve healthcare service

    The goals of The Patient’s VOICE include improving healthcare safety and patient safety, and reducing the source of healthcare complaints and medical malpractice lawsuits through improved co-worker and patient collaboration and continuous healthcare quality improvement.

    For free healthcare safety and patient safety tools, CLICK HERE.

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