 Call Center Training Programs
Creating CEOs third-generation (creates experiences) service skills program includes advanced phone and voice skills. Creating CEOs call center training energizes, motivates, and instills the skills and values that enable call center reps and help desk professionals to create loyal customers. Develop your call center employees' voice, call-handling, and phone skills as they learn to own the customer's experience.
Samples and brochure of Creating CEOs for Call Centers
Use Patient’s VOICE Skill Clinics™ to improve:
- Patient satisfaction scores
- Healthcare safety and quality
- Loyalty, repeat visits, referrals
- Coordination & teamwork
- Productivity and cost-savings
- Staff & physician satisfaction
- Risk and lawsuit reduction.
Effective, low-cost behavior-change program:
- Choose from over sixteen 40-minute Skill Clinics
- Healthcare professionals attend clinics on-the-job
- Local Leaders conduct Skill Clinics
- For all healthcare staff and caregivers
- Costs as low as $1 per Skill Clinic
CLICK HERE for list of Skill Clinics
Service Sells! call center training program replaces service reps' reluctance to sell with the skills and motivation to make selling a natural part of the service process.
Managing Accountable Performance
Managing Accountable Performance (MAP) uniquely establishes and implements high behavior standards and performance goals in service, quality, and cost control. The MAP includes sample standards checklists and performance goals. The MAP is both a performance management program and a coaching skills program. The MAP supports the implementation of all Customer Focus programs or it can be used as a stand-alone performance management and coaching program based on establishing employee accountability.
Brochure for Managing Accountable Performance
The original Customer Focus customer service training program experienced by thousands. The same concepts and skills as the new Creating CEOs program without the emphasis on the CEO title.
Are your call center training programs out-of-date? Check below to find out.
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1st generation |
2nd generation
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3rd generation
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Primary Goal
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Avoid and resolve complaints |
Customer satisfaction
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Customer loyalty
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Needs Focus
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Task need
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Respect need
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Uniqueness need
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Process Focus
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Standardize product fulfillment
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Standardize service interaction
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Create unique and memorable customer experiences
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Training Focus
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How to complete transactions
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How to show respect and be polite and nice
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How to use individuality and empowerment to make others feel unique
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Desired employee perception
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Take care of it
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Smile and don't take it personally
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Take ownership of the customer experience
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Best to give customers
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Solution
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Respect and empathy
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GEMs that Go the Extra Mile
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Employees follow
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Policy & procedures
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Scripts & skill-steps |
Empowerment and a desire to create memorable customer experiences
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Third-generation customer service call center training programs include the best of first- and second-generations (avoid complaints, demonstrate respect). In addition, third-generation customer service call center training programs provide the skills and motivation for creating memorable customer experiences.
CLICK HERE for free training material and tools
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