Creating CEOs: Customer Experience Owners

Creating CEOs™ is third-generation customer service training program that equips and empowers employees to create positive memorable customer experiences that lead to customer loyalty and a competitive advantage.

Unique advantages of CEO

• Third generation customer service training program that builds customer loyalty by creating memorable customer experiences.

• Motivating, inspiring, values-building, skills-based, practical, and challenging.

• Uniquely certifies and empowers employees as CEOs (Customer Experience Owners).

• Workplace systems and tools to ensure true and lasting cultural change.

Applications of Creating CEOs service training program

• Motivate and build skills of all service persons.

• Organization-wide customer focus training or customers first training.

• Internal customer service training for support functions.

• Implementation support for customer loyalty programs.

• Customer service training for professionals and salespeople.

• CRM training (Customer Relationship Management).

• CEM training (Customer Experience Management).

Training populations

• Face-to-face service persons.
• Call centers, help desks, and phone service

• Internal support functions.

• Field technicians, salespeople, and all other professionals.

• All employees and managers.

With CEO customer service training program, employees learn to:

• Take responsibility for customers.

• Project positive self-image and values.

• Problem-solve and innovate.

• Delight even upset customers.

• Create positive memorable experiences.

• Uncover sales opportunities.

CEO customer service training program includes techniques to:

• Build internal cooperation.

• Gain acceptance.

• Negotiate solutions.

• Manage stress.

• Handle abusive customers.

• Give GEMs™ that Go the Extra Mile.

Customer service training program implementation

• One or two days.

• Full-day, half-day, or two-hour sessions.

• Class size from 4 to 24.

• Deliver using your trainers or ours.

• Easy train-the-trainer with high-quality, detailed trainer materials.

• Optional online materials for blended customer service elearning training.

Follow-up and Reinforcement Included!

• On-the-job participant toolkit.

• GEMs employee recognition program^TM.

• Levels 1 to 4 measurement tools.

• Manager guidelines to certify CEOs.

• Optional Manager Toolkit.

• Optional SAGE Manager Coaching program.

FREE Training Materials and Tools