Call Center Customer Service Training
Delighting Customers for Call Centers
is the original call center training program. It comprises all the same skills and concepts as Creating CEOs but has less emphasis on the CEO label.
Like the newer Creating CEOs, Delighting Customers for Call Centers is a facilitator-led, on-site, phone skills and call center training program for all phone-based service persons.
- Motivating, inspiring, values-building, skills-based, practical, and challenging.
- Call Center customer service training.
- Training methods for a call center.
- Customer service training for phone salespeople and professionals.
For all non-phone service persons see Delighting Customers.
Employees learn to:
- Restore customer confidence.
- Reduce escalated and repeat calls.
- Increase customer self-reliance.
- Increase sales by recognizing customer needs.
- Go the extra mile to delight.
Includes phone skill tools and training methods for call centers
- Greeting, holding, transferring.
- Explaining and requesting acceptance.
- Saying no, negotiating solutions.
- Resolving complaints, saving customers.
- Full-day, half-day, or two-hour sessions.
- Deliver using your trainers or ours.
Follow-up and Reinforcement Included!
- Call Center Metrics with industry standards.
- GEMs employee recognition program.
- Optional manager toolkit.
- Optional SAGE Manager Coaching program.